TeslaTransfer frequently asked questions.
  • Q: Is this free?

    A: Yes, uploading and downloading is 100% Free for all users. We offer premium accounts which allows 1 Terabyte for greater flexibility with uploading/downloading.

  • Q: Will my files be removed?

    A: Free accounts files are kept for 14 days. Premium accounts files are kept for unlimited days.

  • Q: How many files can I upload?

    A: You can upload as many files as you want, as long as each one adheres to the Terms of Service and the maximum file upload size.

  • Q: Which files types am I allowed to upload?

    A: You may upload the following types of files: Any.

  • Q: Cancel and Refund policy?

    A: Cancelling premium account must be done 24h from purchases premium account. You need to contact support support@teslatransfer.com

    B: To protect us from incorrect use of premium accounts, user will get only full refund amount back if the premium account is not been used for uploading files.

    C: In case of not used premium account, the amount will be refund in 5-15 days.

  • Q: Are there any restrictions to the size of my uploaded files?

    A: Each file you upload must be less than 5 GB in size for free accounts or less than 1 Terabyte in size for premium accounts. If it is greater than that amount, your file will be rejected.

  • Q: Can I upload music or videos?

    A: Yes. Music and video hosting is permitted as long as you own the copyright on the content and it adheres to the terms and conditions.

  • Q: There are some files on our servers which may have been subject to copyright protection, how can I notify you of them?

    A: Via our report abuse pages.