FAQ
TeslaTransfer frequently asked questions.
  • Q: Is this free?


    A: Yes, uploading and downloading is 100% Free for all users. We offer premium accounts which allows 1 Terabyte for greater flexibility with uploading/downloading.


  • Q: Will my files be removed?


    A: Free accounts files are kept for 14 days. Premium accounts files are kept for unlimited days.


  • Q: How many files can I upload?


    A: You can upload as many files as you want, as long as each one adheres to the Terms of Service and the maximum file upload size.


  • Q: Which files types am I allowed to upload?


    A: You may upload the following types of files: Any.


  • Q: Cancel and Refund policy?


    A: Cancelling premium account must be done 24h from purchases premium account. You need to contact support support@teslatransfer.com


    B: To protect us from incorrect use of premium accounts, user will get only full refund amount back if the premium account is not been used for uploading files.


    C: In case of not used premium account, the amount will be refund in 5-15 days.


  • Q: Are there any restrictions to the size of my uploaded files?


    A: Each file you upload must be less than 5 GB in size for free accounts or less than 1 Terabyte in size for premium accounts. If it is greater than that amount, your file will be rejected.


  • Q: Can I upload music or videos?


    A: Yes. Music and video hosting is permitted as long as you own the copyright on the content and it adheres to the terms and conditions.


  • Q: There are some files on our servers which may have been subject to copyright protection, how can I notify you of them?


    A: Via our report abuse pages.